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  • Services
    Successful projects are a result of a strong partnership between both parties working together to a well organised plan with defined deliverables. Ardent Solutions offers a complete service to you covering project management, business consulting, technical consulting, training and support.

  • Project Management
    Ardent Solutions will appoint a Project Manager who will work closely with your designated internal Project Team to ensure the successful implementation of the project. The development of a realistic project plan is crucial to success and a project manager provides a focal point for deliverables and any project issues.Microsoft Dynamics CRM helps Marketers segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.

    Business Consulting
    In order to make the most of any system there must be an understanding of the underlying business requirements, linked with the ability to apply the necessary product knowledge. Business consultancy can cover many areas such as business process re-engineering, configuration of the software, integration to other applications and a post implementation review to ensure continued improvements.

  • Training
    Training is an essential part of a successful software implementation. Ardent Solutions favours the 'train the trainer' approach. Appointed super users will receive full training in all aspects of the system from administrator level to user level. The super users will then be able to train the colleagues at user level. Rather than a standard training in the software, the super user will be able to provide a more tailored training, focusing on the system implemented for you.

    Support
    Ardent Solutions is available to ensure that the client's business objectives are achieved, implemented features and functions are understood, and users are properly trained. Our first line of support is our experienced telephone support team. And in some cases, we will send professional services staff to the client site.

  • » Download Technical Services Brochure 286k PDF
    Ardent Solutions will soon be offering an exclusive, secure client portal where you will be able to log support queries and track the progress of your enquiries. This portal will also provide you with a range of additional supporting materials such as Frequently Asked Questions, Microsoft Dynamics AX Reports and User Guides and news on product development or forthcoming upgrades.